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K&L Dent Services

 

Hail Damage Specialists
 

About Us

Since 1997, K&L Dent Services has specializied in providing paintless dent repair services to local dealerships in the Arlington, Tx. area. We moved to the Plano area in 2003, and began focusing mainly on servicing dealerships and body shops, specializing in auto hail repair. We also began traveling all over the USA working hail storms with body shops and insurance companies. Since then, we have offered services worldwide from Europe to Australia to South Africa and even the Middle East. K&L Dent Services realizes that there is a need outside of the body shops to help customers get their cars repaired in a more personal, and timely manner. Our main goal is to focus our efforts on working directly with vehicle owners to get their car repaired in days instead of weeks, and providing them with first class customer service and top quality repairs. Our motto has always been to repair every car as if it was OUR own. 

Our Services

Start to finish, we are here to help you. From writing your estimate, to performing the repairs, to free concierge pick up, and delivery, and deductible assistance, to turn key body shop and dealership services. We do it all. click below for more details on how we can help you.

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Schedule Online

Whether you need a hail repair estimate, or want to schedule your car for repairs, or need us to evaluate your insurance estimate, click below and we will be more  than happy to help you

Why K&L Dent Services?

  • Certified Technicians

 All repairs are performed by technicians that have proven ability to repair even the worst of damage.

  • Lifetime Warranty

All repairs performed by K&L Dent Services LLC are backed up by our lifetime warranty.

  • Free Pick-Up and Delivery

Our free pick up and delivery service allows you to keep doing what matters most, with the least amount of delay.

  • 100% Satisfaction Guarantee

You will be 100% satisfied with your car when we are done, or we won't stop until you are. GUARANTEED!

  • We work with All Insurance

No matter who your insurance provider is, you can rest assured that we can deal with them on your behalf to get your car repaired properly

  • Family owned and operated

Large enough to handle the biggest job, small enough to care 

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F A Q

Click below to find a few answers to some of the more common questions we hear. If you don't see your question, please feel free to call us. We will be more than happy to answer any question you may have.

Frequently Asked Questions

HOW MUCH TIME SHOULD I ALLOW FOR A HAIL ESTIMATE?

 

A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they may have about the repair and obtains all accurate vehicle information.

WHY IS A CLEAN VEHICLE IMPORTANT?

 

A clean vehicle allows the estimator to see clearly the damage. Dust and dirt can often mask damage, causing inaccurate estimates and delays in the repair process.

WHAT HAPPENS DURING THE ESTIMATE PROCESS?

 

During the estimate process, your estimator and/or the Hail Repair Center representative will greet you and will drive the vehicle into the estimating bay. Then, they appraise the vehicle, taking record of the scope of the hail damage as well as the severity and quantity of dents. The estimate is then finalized and reviewed with you. You will be provided with a printed copy of the estimate.

WHAT DOES PRE-LOSS CONDITION MEAN?

 

During the hail estimate process, any non-hail damage will be noted. The condition of the car, including this damage, is considered the pre-loss condition of the vehicle. Any damage that is not hail-related will not be covered on the repair. At the time of the estimate, photos will be taken of the vehicle and any of these conditions will be noted in the estimate.

HOW DO I SCHEDULE MY VEHICLE FOR REPAIR?

 

At the time of your estimate, you will be asked when you would like to schedule your vehicle for repairs. During an average hail storm, thousands of vehicles sustain damages, thus, it may be a few weeks before your scheduled appointment. Depending on the severity of your vehicle's hail damage, Hail Repair Center can provide two types of repairs on your vehicle. The first is to completely repair your vehicle utilizing the  Paintless Dent Repair (PDR) process. This normally takes a few days from the time of drop off, to the time of pickup to complete. The second involves the use of both the PDR process and conventional body shop repairs. This process is referred to as a Combination Repair. The time frame for this type of repair will vary from several days to longer depending on the severity of damage.

WHAT IS A SUPPLEMENT?

 

Supplements are additional operations or parts necessary to complete the repair of the vehicle that go beyond the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate, a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle.

If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer along with an adjusted pick up date.

WHAT IS PAINTLESS DENT REPAIR (PDR)?

 

Paintless Dent Repair is a specialized and meticulous process for returning dents to their original shape without having to paint any part of the vehicle.

The main process for PDR requires the technician to push and massage each dent in a very technical and precise manner. To do this, each dent is worked back to its original shape using different metal rods varying in size and shape. The dents are worked from the underside of the metal using access points on each panel. It is a very specialized and meticulous process that requires the finished metal to look like it came from the original factory.

WHAT IS CONVENTIONAL BODY REPAIR?

Conventional body repair often replaces the panels on a vehicle and requires painting to match the factory finish. In some cases, hail damage is so severe that conventional body shop methods are necessary to repair certain panels. If there are too many dents or too many large dents, a panel may not be able to be repaired with PDR.

WHAT DOES R&I MEAN?

R&I is an acronym that stands for Remove and Install. When a car starts the repair process, an R&I technician loosens, and sometimes removes, the interior panels and parts to allow access to the underside of the metal panel. When the PDR repairs get completed, this technician replaces the parts and re-installs the interior panels (like the headliner and hood liner). Hail Repair Center has a Quality Control Process to ensure that all parts are replaced properly so that your vehicle is returned to you in the same condition as we received it.

Definitions For Potential Modal Pop Ups

  • Pre-loss condition – The condition of a vehicle prior to hail damage including damage not caused by the hail storm.

  • Supplement – Additional operations, parts or repair needs necessary to complete the repair of the vehicle above the original estimate.

  • PDR (Paintless Dent Repair) - A specialized and meticulous process returning dents to their original shape without having to replace or repair the metal surface.

  • Conventional body repair - Using traditional body shop actions to replace or repair metal panels.

  • R&I – An acronym that stands for “removal and installation.”

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START YOUR CLAIM NOW

Start by calling K&L Dent Services today at 469-834-3368 or email us by clicking   HERE

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